Order Pickup

Pick Up From Your Nearest Logistics Warehouse

Disclaimer: Pick up orders are only available when confirmed in advance with our team. This ensures that your parts are available and ready for collection, helping us provide the best service without disappointment or issues.

Q. What is Empowered Auto Parts "Warehouse Pick Up" option?

A. Warehouse Pick Up allows you to order online or over the phone and collect your items at the nearest warehouse at a convenient time. Your goods will be reserved and paid for by the time you arrive, ready for quick collection.

Q. What will I need to collect my order from my nominated Empowered Auto Parts Logistics Warehouse?

A. Goods will not be available for collection until you receive the 'Your Pick Up Order is now ready for collection' email. You will need your online order number or the collection email, and a valid Photo ID (driver's license) to collect the goods.

Q. Do I need to collect the Pick Up order personally?

A. No, you can nominate someone else to collect the order. They will need to present a valid Photo ID at the point of collection.

Q. What if I want to change the nominated Pick Up Warehouse for my item?

A. Please contact us as soon as possible and we will check the warehouse stock availability for you.

Q. Can I buy something for someone else in another state/area to collect?

A. Yes, you can specify the collector's details in the notes section of your online order or over the phone. Ensure you provide accurate details as the collector will need to present valid Photo ID during collection.

Q. Can I change the nominated collector of the Pick Up order?

A. Yes, you can update the collector's details in the notes section of your online order or over the phone. It is crucial to ensure the collector's details are accurate as they will need to present valid Photo ID. If you need to change the collector after placing the order, please notify us prior to pickup.

Q. How can I cancel a Warehouse Pick Up order?

A. To cancel an order, please email us immediately at sales@empoweredautoparts.com.au.

Q. What if I change my mind at the Warehouse and wish to buy something else?

A. Unfortunately, our Logistics Warehouses cannot process new purchases or changes. Please coordinate all new orders, changes, or cancellations through Empowered Auto Parts Head Office at 1300 144 437.

Q. What if the Warehouse is actually out of stock of my item after I place my order?

A. If your item is out of stock at the chosen pickup location, we will contact you to discuss alternatives such as transferring the item from another warehouse, arranging pickup from a different location, or offering free delivery.