Returns Policy

At Empowered Auto Parts, we stand by the quality of our products and are committed to ensuring our customers are satisfied. If you are not happy with your purchase, we're here to fix it.

Easy Returns and Exchanges

If you mistakenly purchase an item or are dissatisfied with your purchase, returning it is simple. Send it back for a refund or exchange it if it's incorrect. We'll sort everything out for you. If our service doesn't meet your expectations, we want your feedback to help us improve.

What Can Be Returned?

All our products can be returned for a full refund or exchanged, less any applicable restocking fees. For more details, please see our full Returns Policy.

When to Return?

Items must be reported within 3 days of receipt if damaged or defective. For dissatisfaction, items can be returned within 60 days for a full refund. Visit our Returns Policy page for more information.

Where to Return?

Items should be returned to the warehouse closest to your location. We will provide the necessary instructions and address upon your return request.

How to Return Items?

To initiate a return, contact us by phone or email with a brief explanation for the return. Detailed instructions are available on our Returns Policy page.

Shipping for Returns

The customer is responsible for return shipping costs, although we can arrange for our couriers to pick up the item from your home or office at a low cost. Please contact us for a quote on return shipping prices for your location.

Credit for Returns

You may choose either a full refund or an exchange for another product when you return an item.

In-Store Returns

We have 5 warehouse locations around Australia where you can return products in person. Please contact us to arrange this option.

Packing Materials

Items need to be returned in the original packaging material in which they were received.

For more detailed information on returns, repairs, and refunds, please visit our Returns Policy page.