Shipping and Delivery Information

The Empowered Auto Parts team works diligently to ensure your items are delivered quickly and safely. We pack your items securely and dispatch them promptly. Please make sure someone is available at the delivery address you provide, or that you authorize the courier to leave items at your specified location, understanding you assume responsibility for any lost or stolen items once delivery has been made.

General Information

"In Stock" Items: Items marked as "In Stock" are typically processed and shipped within 24 hours on business days. You will receive a confirmation email with tracking information once your items ship. Please note, delivery delays may occur during holiday periods like Christmas and Easter.

"Limited Stock Available" Items: Items with limited stock availability ship for free in metro areas. Extra freight charges may apply outside metro areas, which will be added at checkout based on your delivery address. If additional freight charges are necessary, we will contact you to discuss before proceeding with your order.

International Orders

International orders can take 1-4 weeks for delivery, and in rare cases up to 6 weeks. Customers are responsible for any import duties, taxes, or other import-related costs. Orders within Australia do not incur import duties.

Missed Deliveries

Deliveries within Australia are handled by major freight companies like Fastway, Couriers Please, Startrack, and TNT. If no one is available to receive the delivery, couriers may leave the items at your door or leave a calling card for pickup from a local post office or depot, depending on the item's size and weight.

Remote Location Deliveries

Some remote locations cannot be serviced door-to-door. In these cases, items will be delivered to a local depot or post office for customer collection. This includes areas only accessible by light aircraft or boat. For more information, please contact our customer service.

Warehouse Pick-Up

Customers can pick up their orders from one of our nine logistic warehouses located across Australia. Please contact us to confirm stock availability and arrange pick-up.

If ordered before midday, items are usually ready the same day.
If ordered after midday, items will be ready the next day.
Confirmation of stock availability will be emailed to you.

Delivery Fees

We charge competitive delivery fees across all product categories. In metro areas, we often offer free delivery. You can see specific delivery fees when you enter your postcode in the shopping cart.

Handling Backorders

If an item is out of stock, we will notify you as soon as possible and you will have the option to cancel or wait for your order to be shipped when the item is available.

For additional questions or detailed information about our shipping policies, please visit our Returns and Repairs page or contact our support team directly.